Document Type : Original Research Article


Department of Management, Ilam Branch, Islamic Azad University, Ilam, Iran


Continuous improvement of organizational performance creates a huge synergistic force that can support the growth and development program and create opportunities for evaluating organizational excellence. Governments, organizations and institutions are making progressive efforts in this regard. Without reviewing and gaining knowledge of the progress and achievement of goals and without identifying the challenges facing the organization and obtaining feedback and information on the implementation of policies and identifying issues that need serious improvement, continuous performance improvement will not be possible. All of the above is not possible without measurement and evaluation. The European Quality Award has left a mark on the competitiveness of European companies and organizations, and the widespread use of these models in other countries is undoubtedly the reason for the amazing effectiveness and impact of these models. In this article, the definitions and theoretical foundations of performance evaluation of excellence have been studied in a completely scientific way.

Graphical Abstract

Definitions and Theoretical Foundations of Performance Evaluation



Tncreasing customer satisfaction as the ultimate goal of all organizations has created a path that must be taken in line with current knowledge and the use of the most effective tools and, most importantly, the idea of transcendent evaluation. Perhaps a clichéd phrase, i.e., quality is a race without a finish line, can be considered a glimpse of the word excellence and related to excellence. Every organization must think transcendent, excel and remain superior; to excel every organization must start from itself. They must think and evaluate how far he is on the path of excellence and what path is ahead for the organization [1-5]. For this purpose, they must evaluate their performance and identify strengths and opportunities. They can take a step in this direction by using excellence evaluation models and comparing their performance with others and modeling on the good experiences of model organizations are always trying to improve their performance.
Today, we are witnessing the change of business environment from a supportive environment to a competitive environment, and in such an environment, organizations need prudent resource management to survive and achieve sustainable success. Organizational excellence evaluation models have been able to model successful companies in the world and provide a resource framework for managing organizations in a competitive environment. One of these models is the model provided by the European Quality Management Foundation, which is used in many companies around the world as a suitable model for running their business, and it has been well received in other countries [6-8].

In general, this model holds that the superiority of organizations is not a theoretical and theoretical perception, but achieving tangible and visible results that are based on evidence and have stability and durability. An organization can achieve superiority when it pays attention to this issue and focus on all dimensions [9-11].

Implementing an excellence evaluation model is essential for organizations in this regard, which has the following benefits:

  • Organizations and firms can use this tool to achieve their strengths and areas for improvement through self-assessment that they perform periodically.
  • By implementing the model at a comprehensive level, it is possible to compare similar and level organizations and firms. This model can convert the qualitative and content indicators of organizations in the form of a scoring system into quantitative indicators and easily make comparisons between organizations possible.
  • Organizations and firms can not necessarily achieve excellence in all dimensions, but in some areas and processes reach a level of growth that can be a model for others. Model organizers can make it possible to identify the best business and the most successful processes and share them with others (Peykar, 2003).
  • It creates a basis for creating common language and thinking in all aspects of the organization and in all areas of performance and is a framework for understanding the status of actions taken, eliminating rework and detecting deviations and is a structure for the management system of the organization [12-15].

Outstanding business evaluation (excellence) mode

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