Document Type : Original Research Article
Department of Management, Ilam Branch, Islamic Azad University, Ilam, Iran
Continuous improvement of organizational performance creates a huge synergistic force that can support the growth and development program and create opportunities for evaluating organizational excellence. Governments, organizations and institutions are making progressive efforts in this regard. Without reviewing and gaining knowledge of the progress and achievement of goals and without identifying the challenges facing the organization and obtaining feedback and information on the implementation of policies and identifying issues that need serious improvement, continuous performance improvement will not be possible. All of the above is not possible without measurement and evaluation. The European Quality Award has left a mark on the competitiveness of European companies and organizations, and the widespread use of these models in other countries is undoubtedly the reason for the amazing effectiveness and impact of these models. In this article, the definitions and theoretical foundations of performance evaluation of excellence have been studied in a completely scientific way.
In general, this model holds that the superiority of organizations is not a theoretical and theoretical perception, but achieving tangible and visible results that are based on evidence and have stability and durability. An organization can achieve superiority when it pays attention to this issue and focus on all dimensions [9-11].
Implementing an excellence evaluation model is essential for organizations in this regard, which has the following benefits:
- Organizations and firms can use this tool to achieve their strengths and areas for improvement through self-assessment that they perform periodically.
- By implementing the model at a comprehensive level, it is possible to compare similar and level organizations and firms. This model can convert the qualitative and content indicators of organizations in the form of a scoring system into quantitative indicators and easily make comparisons between organizations possible.
- Organizations and firms can not necessarily achieve excellence in all dimensions, but in some areas and processes reach a level of growth that can be a model for others. Model organizers can make it possible to identify the best business and the most successful processes and share them with others (Peykar, 2003).
- It creates a basis for creating common language and thinking in all aspects of the organization and in all areas of performance and is a framework for understanding the status of actions taken, eliminating rework and detecting deviations and is a structure for the management system of the organization [12-15].
Outstanding business evaluation (excellence) mode