Document Type : Original Research Article
Author
Department of Management, Ilam Branch, Islamic Azad University, Ilam, Iran
Abstract
The purpose of this study is to evaluate the excellence of Ilam Telecommunication Organization based on EFQM. The statistical population of this research is all the personnel of Ilam Telecommunication Organization and the sample size has been obtained using Cochran's formula of 202 people. Data collection tool in this study was a questionnaire, the validity of which was confirmed and its reliability was obtained through Cronbach's alpha coefficient of 89%. In this research, library and field methods have been used to collect information, and the present research is applied in terms of purpose and based on how to obtain the required data of descriptive research to analyze the data of the questionnaire in Descriptive statistics section (mean, standard deviation, ...) and inferential statistics section (pattern determination test, test of research hypotheses through means comparison test, one-sample t-test) have been used in SPSS software package. In this research, an attempt has been made to examine the situation of the employees of the Telecommunication Organization of Ilam Province based on the nine areas mentioned in the two groups of results and enablers. Finally, after performing the final analysis and using the test related to the hypotheses and using the one-sample t-test, it was determined that the population considered in this study, i.e. the employees of the Telecommunication Organization of Ilam province, has obtained 514 points out of 1000. All hypotheses are accepted and finally suggestions for each criterion are presented for continuous improvement.
Graphical Abstract
Keywords
Main Subjects
OPEN ACCESS
©2024 The author(s). This article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license, and indicate if changes were made. The images or other third party material in this article are included in the article’s Creative Commons license, unless indicated otherwise in a credit line to the material. If material is not included in the article’s Creative Commons license and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. To view a copy of this license, visit: http://creativecommons.org/licenses/by/4.0/
PUBLISHER NOTE
Sami Publishing Company remains neutral concerning jurisdictional claims in published maps and institutional affiliations.
CURRENT PUBLISHER
Sami Publishing Company