Document Type : Review Article
Author
Department of Management, Ilam Branch, Islamic Azad University, Ilam, Iran
Abstract
The model of excellence of the organization is the most extensive tool of self-evaluation in the world and is the basis for designing national awards in various countries, including Iran. Numerous studies have shown that the use of management evaluation models such as excellence model has a positive effect on the performance of organizations. Since organizations must continuously evaluate their performance and formulate their future strategies based on these evaluations, among the many models designed to evaluate performance in this study, the indicators of the organizational excellence evaluation model Used to measure and evaluate the performance of the organization. The EFQM model was introduced in 1991 as a business excellence model that provided a framework for organizational judgment and self-evaluation and ultimately European quality reward, which was implemented in 1992. This model demonstrates the sustainability benefits that a superior organization must achieve. This model quickly attracted the attention of European companies and it was found that public sector organizations and small industries are also interested in using it. Found worldwide.
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