Engineering
Mohammad Ranjbarian
Abstract
The model of excellence of the organization is the most extensive tool of self-evaluation in the world and is the basis for designing national awards in various countries, including Iran. Numerous studies have shown that the use of management evaluation models such as excellence model has a positive ...
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The model of excellence of the organization is the most extensive tool of self-evaluation in the world and is the basis for designing national awards in various countries, including Iran. Numerous studies have shown that the use of management evaluation models such as excellence model has a positive effect on the performance of organizations. Since organizations must continuously evaluate their performance and formulate their future strategies based on these evaluations, among the many models designed to evaluate performance in this study, the indicators of the organizational excellence evaluation model Used to measure and evaluate the performance of the organization. The EFQM model was introduced in 1991 as a business excellence model that provided a framework for organizational judgment and self-evaluation and ultimately European quality reward, which was implemented in 1992. This model demonstrates the sustainability benefits that a superior organization must achieve. This model quickly attracted the attention of European companies and it was found that public sector organizations and small industries are also interested in using it. Found worldwide.
Mohammad Ranjbarian
Abstract
Continuous improvement of organizational performance creates a huge synergistic force that can support the growth and development program and create opportunities for evaluating organizational excellence. Governments, organizations and institutions are making progressive efforts in this regard. Without ...
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Continuous improvement of organizational performance creates a huge synergistic force that can support the growth and development program and create opportunities for evaluating organizational excellence. Governments, organizations and institutions are making progressive efforts in this regard. Without reviewing and gaining knowledge of the progress and achievement of goals and without identifying the challenges facing the organization and obtaining feedback and information on the implementation of policies and identifying issues that need serious improvement, continuous performance improvement will not be possible. All of the above is not possible without measurement and evaluation. The European Quality Award has left a mark on the competitiveness of European companies and organizations, and the widespread use of these models in other countries is undoubtedly the reason for the amazing effectiveness and impact of these models. In this article, the definitions and theoretical foundations of performance evaluation of excellence have been studied in a completely scientific way.
Physics
Mohammad Ranjbarian
Abstract
The purpose of this study is to evaluate the excellence of Ilam Telecommunication Organization based on EFQM. The statistical population of this research is all the personnel of Ilam Telecommunication Organization and the sample size has been obtained using Cochran's formula of 202 people. Data collection ...
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The purpose of this study is to evaluate the excellence of Ilam Telecommunication Organization based on EFQM. The statistical population of this research is all the personnel of Ilam Telecommunication Organization and the sample size has been obtained using Cochran's formula of 202 people. Data collection tool in this study was a questionnaire, the validity of which was confirmed and its reliability was obtained through Cronbach's alpha coefficient of 89%. In this research, library and field methods have been used to collect information, and the present research is applied in terms of purpose and based on how to obtain the required data of descriptive research to analyze the data of the questionnaire in Descriptive statistics section (mean, standard deviation, ...) and inferential statistics section (pattern determination test, test of research hypotheses through means comparison test, one-sample t-test) have been used in SPSS software package. In this research, an attempt has been made to examine the situation of the employees of the Telecommunication Organization of Ilam Province based on the nine areas mentioned in the two groups of results and enablers. Finally, after performing the final analysis and using the test related to the hypotheses and using the one-sample t-test, it was determined that the population considered in this study, i.e. the employees of the Telecommunication Organization of Ilam province, has obtained 514 points out of 1000. All hypotheses are accepted and finally suggestions for each criterion are presented for continuous improvement.
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